How can we assist you?
Do you have a question about our products, the ordering procedure or our delivery service? You're not quite satisfied? Please leave a message! Our customer service is here for you every weekday from 9 a.m. till 5:00 p.m.
Top customer questions
Take a moment to look below and you might find the answer to your inquiry. It’s a quick way to get the info you need before reaching out to our customer service team.
We are very happy about your interest in our products. You’ll find lots of helpful details on each product page. It’s a great place to start. If your question isn’t covered, simply get in touch and we’ll provide the details you need.
Here are our most popular products
Puckababy: Sleeping Bags
AeroSleep: Mattresses
AeroMoov: On the go
Each product includes a detailed "Specifications" section such as sizes & materials, just below the "Add to Cart" button, and a small FAQ section at the very bottom of the product description.
Instructions
We have a dedicated Instructions page where you’ll find guidance for many products in one place. It’s a helpful resource to see all important information at a glance:
You can see the status of your order here.
Please note: a delivery might occasionally take an extra 1–2 days. In most cases, it arrives shortly after, so there’s no need to contact us immediately for small delays.
For any other questions about your order, you’ll likely find the answer in our shipping FAQs.
You can find all the details and instructions for returning an order here.
Your order will be prepared right away and shipped automatically. Because of this fast processing, we’re unable to change or cancel orders once they’re placed.
Please note that customer service responding times may currently take longer than usual. It is temporarily not possible to reach us by phone. Our apologies for this inconvenience.
Before getting in touch, feel free to browse our FAQs as many topics are already covered, including:
Contact us
If you don’t find the answer you’re looking for, you’re welcome to contact us:
Phone: +32 54 31 94 91 (09:00 - 12:30)
Email: hello@puckababy.com
Please include your order number and a short description of your request. This allows us to help you right away. Your message is usually answered within 2–3 business days.