Privacy Statement

The website https://www.puckaclub.com (hereafter: the “Website”) is offered by:

• QLEVR NV (hereafter “QLEVR NV”)

• Waterkeringstraat 21, 9320 Erembodegem - Belgium

• Company number (VAT-BE): BE 0472941217

• E-mail : info@qlevrcompany.com

• Phone : +32 54 31 94 91

Feel free to contact us should you have any privacy-related questions. We promise to reply soon!

1. Why this privacy statement?

Every person (hereafter the “User”) who visits or uses the Website discloses a certain amount of personal data. The personal data is information which allows QLEVR NV to identify you as a natural person, regardless of whether we actually do this. You are identifiable as soon as it is possible to create a direct or indirect link between one or more data and you as a natural person. 

We only use and process your personal data in accordance with the GDPR and any replacement legislation, or any similar regulation under any applicable law, and any regulatory requirements or codes of practice governing the use, storage or transmission of personal data. Every reference in this Privacy Statement to the ‘GDPR’ is a reference to the Regulation of 27 April 2016 on the Protection of Natural Persons with regard to the Processing of Personal Data and on the Free Movement of such Data (General Data Protection Regulation).

Through this Privacy Policy, every User of the Website is informed of the processing activities QLEVR NV may carry out with his or her personal data. QLEVR NV reserves the right to modify this Privacy Policy at all times. Every substantial change will be clearly communicated towards the User. We advise you to consult this document regularly.

2. Who is responsible for processing the personal data?

2.1 Controller

QLEVR NV is responsible for the processing and decides alone or in cooperation with others which personal data are being collected as well as the purposes and the technical and organisational means with regard to the processing of those personal data.

2.2 Processor(s)

QLEVR NV is free to rely on data processors. A processor is the natural or legal person who processes your personal data upon request and on behalf of the data controller. The processor is required to ensure the security and confidentiality of the data. The processor shall always act on the instructions of the data controller.

QLEVR NV relies on the following categories of "processors":

• Companies we have engaged for marketing purposes;

• Companies we have engaged for hosting purposes;

• Companies we have engaged for administrative purposes;

• Companies we have engaged for communication purposes;

• Companies we have engaged for statistical purposes;

• Companies we have engaged for payment purposes.

3. On what legal grounds are my data processed?

In accordance with the GDPR we process personal data on the following legal grounds:

• On the basis of the execution of the contract agreed upon with you or the execution of pre-contractual steps taken at your request; or

• On the basis of compliance with legal or regulatory provisions with regard to the management of the contractual relationship, invoicing in particular;

• On the basis of our legitimate interest in sending information and newsletters to our customers;

• On the basis of your consent to send promotional offers (direct marketing).

4. Which personal data are being progressed?

QLEVR NV commits to only collect and process adequate, relevant and limited to what is necessary for the purposes for which they are processed. The following categories of personal data are processed by QLEVR NV:

• Personal identification data (name, first name, address, login details);

• Contact details (telephone number and e-mail address);

• Financial identification data (bank details);

• Electronic identification data (IP address, location, cookies);

• Personal data (gender, age, date and place of birth, nationality).

• …

This data is collected at the time of your registration on the Website and when you use our services. Other personal data may be collected later, e.g. in the context of our after-sales. These data are necessary for the provision of QLEVR NV services. The amount of personal data collected depends on your use of the Website and the functionalities of the Website.

We also use cookies in order to recognise the User and to offer the User a personalised user experience, to remember technical choices (for example, language choices or a shopping cart), and to detect and correct any errors which might be present on the Website.

For more information concerning the use of cookies, we kindly refer you to our  Cookie Statement.

5. For which purposes are my personal data being used?

QLEVR NV collects your personal data for the sole purpose of offering every User of our a safe, optimised and personal user experience of our Website and the offered services. The collection of personal data becomes more extensive as the User makes more intensive use of our Website and our online services. QLEVR NV reserves the right to suspend or cancel certain operations if personal data is missing, incorrect or incomplete.

The processing of your personal data is essential for the proper functioning of the Website and the provision of associated services. QLEVR NV commits to solely process your personal data for the following purposes:

• Customer management: customer administration, order management, deliveries, invoicing, checking creditworthiness, support, complaint monitoring and sending newsletters.

• Dispute management.

• Protection against fraud and infringements.

• Personalized marketing and advertising if you have expressly agreed to it. In that case, you are free to withdraw your consent at any time.

When visiting the website of QLEVR NV, some data are being collected for statistical purposes. Such data is necessary to optimise your user experience. These data are: IP-address, probable location of consultation, hour and day of the consultation and the pages which are being consulted. When you visit the Website, you explicitly agree to this collection of data for statistical purposes.

The User provides the personal data to QLEVR NV himself and can therefore exercise some kind of control. When certain data is incomplete or apparently incorrect, the User has the right to postpone some expected actions temporarily or permanently.

6. Who receives your personal data?

Your personal data are processed for internal use within QLEVR NV only. Your personal data will not be sold, passed on or communicated to any third parties, except in case you have given us your explicit prior consent.

7. How long do we store your personal data?

Your data is stored as long as necessary to achieve the ends pursued. They will be erased from our database as soon as they are no longer necessary for the ends pursued or if you validly exercise your right to erasure.

8. What are my rights?

8.1 Guarantee of a legitimate and secure proces of your personal data

Your personal data are always processed for the legitimate purposes explained in point 5. They are collected and processed in an appropriate, relevant and non-excessive manner, and are not kept longer than necessary to achieve the intended purposes.

8.2 Right to access

If you can prove your identity, you have the right to obtain information about the processing of your data. Thus, you have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data are transmitted, the criteria used to determine the data retention period, and the rights that you can exercise on your data.

8.3 Right to recitification of your personal data

Inaccurate or incomplete personal data may be corrected. It is primarily the responsibility of the User to make the necessary changes in his "user area" himself, but you can also request us in writing.

8.4 Right to erasure (or "Right to be forgotten")

You also have the right to obtain the erasure of your personal data under the following assumptions:

• Your personal data are no longer necessary for the intended purposes;

• You withdraw your consent to the processing and there is no other legal ground for processing;

• You have validly exercised your right of opposition;

• Your data has been illegally processed;

• Your data must be deleted to comply with a legal obligation.

The deletion of data is mainly related to visibility; it is possible that the deleted data are still temporarily stored.

8.5 Right to limitation of processing

In certain cases, you have the right to request the limitation of the processing of your personal data, especially in case of dispute as to the accuracy of the data, if the data are necessary in the context of legal proceedings or the time required to QLEVR NV to verify that you can validly exercise your right to erasure.

8.6 Right to object

You have the right to object at any time to the processing of your personal data for direct marketing purposes. QLEVR NV will stop processing your personal data unless it can demonstrate that there are compelling legitimate reasons for the processing which prevail over your right to object.

8.7 Right to data portability

You have the right to obtain any personal data which you have provided us in a structured, commonly used and machine readable format. At your request, this data may be transferred to another provider unless it is technically impossible.

8.8 Right to withdraw your consent

You may withdraw your consent to the processing of your personal data at any time, for example for direct marketing purposes.

9. How to exercise my rights?

If you wish to exercise your rights, you must send a written request and proof of identity by registered mail to QLEVR NV, Waterkeringstraat 21, 9320 Erembodegem - Belgium or by email to info@qlevrcompany.com. We will respond as soon as possible, and no later than one (1) month after receipt of the request.

10. Possibility to lodge a complaint

If you are not satisfied with the processing of your personal data by QLEVR NV, you have the right to lodge a complaint with the competent Data Protection Authority (for Belgium: https://www.privacycommission.be/).

Note on the use of Microsoft Clarity services

We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Note on the use of the chatbot by Zipchat

We work with Zipchat to provide you with support on our website via an AI-powered chatbot and to handle your inquiries efficiently. When you interact with the chatbot, the content of your messages as well as usage and interaction data are processed to improve the quality of our customer service and our products and services.

Using the chatbot may involve the collection of technical information such as IP address, device type, browser information, and usage data. This data may be processed באמצעות cookies and similar technologies to ensure the proper functioning of the chatbot, to analyze interactions, and to optimize the performance of the service.

We also use this information to improve our offerings, analyze customer inquiries, and for security and fraud prevention purposes. Zipchat processes data on our behalf and may work with technical service providers (e.g., hosting or analytics providers) for this purpose.

Further information about how Zipchat processes data can be found in Zipchat’s privacy policy: https://www.zipchat.ai/legal/privacy-policy

Processing in connection with electronic withdrawal

If you exercise your right of withdrawal electronically via the provided function, we process personal data required to handle your withdrawal declaration. This includes, in particular, your name, email address, order number, and, where applicable, other contract-related information.

The processing is carried out by our processor Revoq. Further information can be found in the Data Processing Agreement (DPA) under Revoq DPA..

The processing is based on Article 6(1)(b) GDPR for the purpose of handling the withdrawal and related communication.

The data will be stored only for as long as necessary to process the withdrawal and to comply with applicable statutory retention obligations.

Loyalty Programme (Influence.io)

We operate a loyalty programme that allows customers to collect points and redeem rewards based on purchases and other eligible activities. To provide and manage the loyalty programme, we use Influence.io, a loyalty and rewards platform provided by AppHub, LLC dba Clearer.

Personal Data Processed

When you participate in our loyalty programme, we may process and transfer to Influence.io personal data that is necessary to administer the programme. Depending on your use of the loyalty programme, this may include:

• Name and email address

• Customer account and customer identifiers

• Purchase and transaction information relevant to the loyalty programme

• Points earned, redeemed and remaining

• Rewards and reward redemptions

• Loyalty programme membership or tier status

• Referral information and referral activity

• Activities through which points can be earned

• Information relating to the expiry of points

Purpose of Processing

This data is processed to operate and administer our loyalty programme, including:

• Creating and maintaining your loyalty programme account

• Awarding and managing loyalty points

• Processing reward redemptions

• Managing loyalty tiers and membership status

• Administering referrals and other eligible loyalty activities

• Preventing misuse, abuse or fraudulent activity within the loyalty programme

• Communicating with you about your loyalty account, points and rewards where applicable

Legal Basis

The processing of personal data for the administration of the loyalty programme is based on the applicable legal basis under Article 6 GDPR, depending on the specific processing activity.

Where the processing is necessary to provide the loyalty programme and fulfil the agreement with you, the legal basis is Article 6(1)(b) GDPR (performance of a contract).

Where applicable, processing may also be based on Article 6(1)(f) GDPR (legitimate interest), in particular where necessary to prevent fraud or misuse of the loyalty programme or to administer and protect our services.

Where processing requires your consent, we will obtain your consent before carrying out the relevant processing. You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

Processor and Data Processing

Influence.io is provided by AppHub, LLC dba Clearer. We use Influence.io as a processor to process loyalty programme data on our behalf.

Influence.io processes personal data according to our instructions and for the purposes described above. The processing is governed by the applicable data processing agreement and the contractual arrangements between QLEVR NV and the service provider.

Influence.io may use subprocessors to provide its services. These subprocessors may process personal data on behalf of Influence.io in accordance with the applicable contractual and data protection requirements.

International Data Transfers

Depending on the location of Influence.io, its infrastructure and its subprocessors, personal data may be transferred to and processed in countries outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, QLEVR NV ensures that such transfers are carried out in accordance with applicable data protection law and that an appropriate legal transfer mechanism and suitable safeguards are in place where required.

Retention and Deletion

Loyalty programme data is retained for as long as necessary to operate the loyalty programme, fulfil our contractual and legal obligations and establish, exercise or defend legal claims where applicable.

If you leave the loyalty programme or request deletion of your personal data, your loyalty programme data will be deleted or anonymised where legally permissible and technically possible.

Please note that deleting your loyalty programme data may result in the loss of accumulated points, unused rewards or other loyalty benefits associated with your account. Such points or rewards may not be restored after deletion.

Certain information may need to be retained for a longer period where this is required by law or necessary for legitimate business purposes, such as accounting, tax or legal obligations.

Your Rights

You have the data protection rights described in section 8 of this Privacy Policy, including, where the applicable legal requirements are met:

• The right to access your personal data

• The right to rectification of inaccurate or incomplete data

• The right to erasure of your personal data

• The right to restriction of processing

• The right to data portability

• The right to object to certain processing

• The right to withdraw consent where processing is based on consent

If you exercise your right to erasure or otherwise request deletion of your loyalty programme data, any unused loyalty points, rewards or other benefits associated with your loyalty account may be lost and cannot necessarily be restored.

You can exercise your rights using the contact details provided in section 9 of this Privacy Policy.

Further information about how Influence.io processes personal data can be found in the Influence.io Privacy Policy.